Frequently Asked Questions
What if my dress is not available?
If your dress is not in stock and for some reason we cannot make it, we will notify you and provide you with alternative options or you can cancel your order and get a full refund.
What if I want a dress in a color that is not listed?
You are in good hands. We have custom options available for all our dresses. Let us know your idea and vision and we will try our best to make them come true.
Can I see the dress in other colors?
We have only certain colors for demo dresses so we may not be able to provide you pictures of dresses in your desired color.
Do you rent dresses?
Sorry we do not rent dresses.
Why is my order still processing?
Orders take 24-72 business hours to be determined with a ship date.
Can I get a dress with extra length?
Please email us with style number and we would get back to you. Some designer dresses can be made with extra length.
Why can I no longer find the dress that I found before?
Once an item reaches zero in stock or for some reason we cannot make it, it is removed from our website inventory thus no longer showing up in search results.
Who pays for the customs duty?
Customs duty are on buyer. For example, if you are buying from European countries like CA, UK, or FR, you will be responsible for paying any customs tariff applicable.